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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Delores Roberts

May 2, 2024

5  out of  5
rating by Delores Roberts
"I have been with Jim and his staff (Ed & Kristen) for approximately 4 years. My other State Farm rep retired. I have found them to be most helpful and answers any questions I have on my policies. I recommend this State Farm Office."
We responded:
"Hi Delores. Thank you for being a valued customer for the past 4 years! I'm happy to hear that Ed and Kristen have been helpful in answering your questions and providing excellent service. We truly appreciate your recommendation and look forward to continuing to serve you in the future!"
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Bonnie Maulfair

May 1, 2024

5  out of  5
rating by Bonnie Maulfair
"We been dealing with you for awhile now. I'm glad one of your employees named Ed Bates told us about you and not only that but he was so awesome the one time he brought us are insurance cards to our home because my fiance was in a car accident and he couldn't drive that was so kind of him, and everytime I had a question he was always their to get back to me. So your lucky to have Ed Bates as your employer!! Thank you for being our insurance company 🙂"
We responded:
"Hi Bonnie! - Appreciate you letting us know about your customer service experience with Ed! "
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Joe Larkin

April 20, 2024

5  out of  5
rating by Joe Larkin
"I had been investigating best insurance plans with better rates than my prior insurer. After my research I decided to switch to State Farm. Very good plan with good rates and Jim has been excellent. I appreciate the customer care, it’s important to me."
We responded:
"Hi Joe - Thank you for the feedback! We appreciate you switching your home and auto insurance to State Farm. "
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Rachel Miller

April 19, 2024

5  out of  5
rating by Rachel Miller
"My family has had life insurance with Jim for almost 8 years now. He serves his customers with integrity and respect. We also appreciate his team's customer service as well. Thank you Jim, Kristen, and Ed!"
We responded:
"Thank you Rachel! We love your family and appreciate the fact that you realize the importance of life insurance. "
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Lyudmila Panfilova

November 30, 2023

1  out of  5
rating by Lyudmila Panfilova
"Jim is an excellent agent and a pleasure to deal with. But his employee was often rude. I constantly felt terrible when he served me. I realized that this couldn’t continue like this and I changed my office. It’s a shame that such excellent agents have such tactless employees."
We responded:
"Hi Lyudmila. Thank you for the review. I'm sorry you had a bad experience but glad that you stayed with State Farm. If you are willing, I would be happy to discuss your you experience in order to improve our office environment. You can call 717-901-7000 and ask for me or set up an appointment to do in person. Thank you, and again I apologize. "
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Jeanette Fabian

March 22, 2023

5  out of  5
rating by Jeanette Fabian
"Very easy to deal with. He's straight forward with his answers which have proved to be helpful."
We responded:
"Thank you for your kind words Jeanette. We appreciate your business. "
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Darcy Parker

October 20, 2022

5  out of  5
rating by Darcy Parker
"Great staff, really cares about the clients"
We responded:
"Hi Darcy. Thank you for your kind words. I'm a little biased, but I agree. My team of Ed, Kristen, and Andrea really do care. :) "
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Jacob Robinson Jr.

September 2, 2022

5  out of  5
rating by Jacob Robinson Jr.
"Great job working with me to provide the best coverage/protection for my family, property, and me! I'll be staying with Jim as long as he'll have me!!"
We responded:
"Thank you for your kind words Jake. We appreciate your business."
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Joseph M. Nuhfer

August 30, 2022

5  out of  5
rating by Joseph M. Nuhfer
"The best customer service experience 👌 Joe"
We responded:
"Thank you for trusting us with your insurance Joe. We really appreciate it."
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Jim Kiger

August 9, 2022

5  out of  5
rating by Jim Kiger
"These guys are great. Always looking out for my coverage and ways to get me the coverage I need at a rate I can afford. I have been with StateFarm since 1987 and they have always out performed my expectations! Highly recommend Jim, Ed, and Kristen!"
We responded:
"Thank you Jim. We appreciate you!"
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Jagdeep Goraya

July 25, 2022

5  out of  5
rating by Jagdeep Goraya
"Jim and his team are great. I appreciate his prompt response to any querries if ever have. I shoot him an email and gets a response within minutes to couple of hours usually!"
We responded:
"Thank your business and you encouraging words Dr Goraya."
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Kathryn Jones

July 8, 2022

5  out of  5
rating by Kathryn Jones
"If you are looking to obtain life insurance or purchase extra life insurance, Jim is the best agent to help you. Jim has your best interests at heart, and he will guide you to the right insurance product based on your needs. I can’t thank him enough for all he’s done for me and my family. He is a true professional with an abundance of integrity and knowledge. I can’t recommend him enough!"
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Jill Bottomley

July 6, 2022

5  out of  5
rating by Jill Bottomley
"Jim was so wonderful to work with when purchasing life insurance. He is extremely knowledgeable and most importantly he has so much integrity. He explained all of the options for me, my spouse, and my son and provided me with the perfect amount of guidance to make the best life insurance decisions for our family. I highly recommend Jim for all of your insurance needs. He’s the best."
We responded:
"Thank you Jill for your kind words. Talking about life insurance is uncomfortable at times but important. The concern and care for your family was evident throughout the process."
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Erin Gray

June 30, 2022

5  out of  5
rating by Erin Gray
"Love Kristen and Jim!"
We responded:
"Thank you Erin!!!!"
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Theresa McKinney

June 30, 2022

5  out of  5
rating by Theresa McKinney
"Jim Elsner has been our agent at State Farm for many years, he explains things clearly when we ask questions Jim care about us he is always give us that welcoming smile and you can be yourself with Jim always have our back"
We responded:
"Thank you for your kind words Theresa. We really appreciate it."
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JaTanna Seyler

June 30, 2022

5  out of  5
rating by JaTanna Seyler
"Jim and his staff are very friendly and care about the individual. Jim will sit down and explain plans in terms you can understand."
We responded:
"Thank you for your kind words Jatanna! We appreciate your business."
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Angie Smith

February 23, 2022

5  out of  5
rating by Angie Smith
"I don't usually leave reviews but after the great experience I had today I decided to leave a review this time in hopes that it helps someone else. Let me first say that whenever I call Jim Elsner's office he always suggests reviewing my policies to make sure I'm getting the best coverage and the best rates possible. I don't usually think I have time to review my policies when I call. Who does right? Well, today I had a little time so I called with a non-urgent question about my coverage and I spoke to "Ed." One question led to another and Ed was very patient. No matter how many times I asked "what if we changed this or that?" he took the time to answer and check different options on each of my vehicles. He took the time to help me sort out what was best for my situation. Boy was this call worth it. In my 16 minute phone call I ended up getting my collision deductibles lowered substantially and my comp deductible down to zero. Best of all, my monthly premium increase was less than the cost of a cup of coffee! Of course, everyone's situation is unique. If you need insurance you can't go wrong with Jim Elsner and this State Farm office. I've been with them for many years and they have always been fair, and never pushy. They genuinely care about their clients and do everything they can to help you when you need to buy insurance coverage and when you need to file a claim. And, if you haven't reviewed your auto or other policies in some time, especially since Covid, it's worth doing it now. Insurance variables and human circumstances are always changing and being adjusted so it doesn't hurt to ask questions and get a policy review. You just might be pleasantly surprised too."
We responded:
"Thank you for your kind words Angie. You have been a loyal customer for a long time and we APPRECIATE your business!!"
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Georges Timoh Wah

May 28, 2021

5  out of  5
rating by Georges Timoh Wah
"Very good people there"
We responded:
"Thank you for your kind words Georges. We appreciate your business."
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christina facer

December 1, 2020

5  out of  5
rating by christina facer
"Very understanding and cooperative to work with"
We responded:
"Thank you for your kind words Christina. We appreciate you as a client of State Farm!"
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Nima Tamang

February 21, 2020

1  out of  5
rating by Nima Tamang
"Helpless.speakless."
We responded:
"Hi Nima - Thank you for discussing with me on the phone. We value you as a customer and look forward to continue working with you. - Jim Elsner"
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John Peters

January 5, 2020

5  out of  5
rating by John Peters
"Good service"
We responded:
"Thank you for your review John. We really appreciate it!"
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Emily Smith

December 8, 2019

5  out of  5
rating by Emily Smith
"Very welcoming staff and comfortable laid back environment. Receptionist offers coffee, tea, or water while you wait. State farm insurance has been the best yet for carrying my policy. Bundle packages and saving incentives for auto insurance."
We responded:
"Thank you Emily. We appreciate your kind words."
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michael worona

November 7, 2019

5  out of  5
rating by michael worona
"I've been with Elsner for 8 years. This is the longest I've ever gone without feeling the need to shop around."
We responded:
"Thank you Michael. We appreciate your business and your kind words."
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pryor bobo

October 16, 2018

5  out of  5
rating by pryor bobo
"Nice place"
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Keila Bey

August 17, 2016

5  out of  5
rating by Keila Bey
"I have always had an excellent experience with everyone in Jim Elsner's office. My clients have used them when we are doing Real Estate transactions and they are happy with the services and service they provide."
We responded:
"Thank you Keila! We try our best. I have to say that those who have you as their realtor have nothing but good things to say about your positive attitude and how hard you work for them."