Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Lyudmila Panfilova

Lyudmila Panfilova

November 30, 2023

1  out of  5 rating by Lyudmila Panfilova
"Jim is an excellent agent and a pleasure to deal with. But his employee was often rude. I constantly felt terrible when he served me. I realized that this couldn’t continue like this and I changed my office. It’s a shame that such excellent agents have such tactless employees."
Profile photo of Jeanette Fabian

Jeanette Fabian

March 22, 2023

5  out of  5 rating by Jeanette Fabian
"Very easy to deal with. He's straight forward with his answers which have proved to be helpful."
Profile photo of Darcy Parker

Darcy Parker

October 20, 2022

5  out of  5 rating by Darcy Parker
"Great staff, really cares about the clients"
Profile photo of Jacob Robinson Jr.

Jacob Robinson Jr.

September 2, 2022

5  out of  5 rating by Jacob Robinson Jr.
"Great job working with me to provide the best coverage/protection for my family, property, and me! I'll be staying with Jim as long as he'll have me!!"
Profile photo of Joseph M. Nuhfer

Joseph M. Nuhfer

August 30, 2022

5  out of  5 rating by Joseph M. Nuhfer
"The best customer service experience 👌 Joe"
Profile photo of Jim Kiger

Jim Kiger

August 9, 2022

5  out of  5 rating by Jim Kiger
"These guys are great. Always looking out for my coverage and ways to get me the coverage I need at a rate I can afford. I have been with StateFarm since 1987 and they have always out performed my expectations! Highly recommend Jim, Ed, and Kristen!"
Profile photo of Jagdeep Goraya

Jagdeep Goraya

July 25, 2022

5  out of  5 rating by Jagdeep Goraya
"Jim and his team are great. I appreciate his prompt response to any querries if ever have. I shoot him an email and gets a response within minutes to couple of hours usually!"
Profile photo of Kathryn Jones

Kathryn Jones

July 8, 2022

5  out of  5 rating by Kathryn Jones
"If you are looking to obtain life insurance or purchase extra life insurance, Jim is the best agent to help you. Jim has your best interests at heart, and he will guide you to the right insurance product based on your needs. I can’t thank him enough for all he’s done for me and my family. He is a true professional with an abundance of integrity and knowledge. I can’t recommend him enough!"
Profile photo of Jill Bottomley

Jill Bottomley

July 6, 2022

5  out of  5 rating by Jill Bottomley
"Jim was so wonderful to work with when purchasing life insurance. He is extremely knowledgeable and most importantly he has so much integrity. He explained all of the options for me, my spouse, and my son and provided me with the perfect amount of guidance to make the best life insurance decisions for our family. I highly recommend Jim for all of your insurance needs. He’s the best."
Profile photo of Erin Gray

Erin Gray

June 30, 2022

5  out of  5 rating by Erin Gray
"Love Kristen and Jim!"
Profile photo of Theresa McKinney

Theresa McKinney

June 30, 2022

5  out of  5 rating by Theresa McKinney
"Jim Elsner has been our agent at State Farm for many years, he explains things clearly when we ask questions Jim care about us he is always give us that welcoming smile and you can be yourself with Jim always have our back"
Profile photo of JaTanna Seyler

JaTanna Seyler

June 30, 2022

5  out of  5 rating by JaTanna Seyler
"Jim and his staff are very friendly and care about the individual. Jim will sit down and explain plans in terms you can understand."
Profile photo of Angie Smith

Angie Smith

February 23, 2022

5  out of  5 rating by Angie Smith
"I don't usually leave reviews but after the great experience I had today I decided to leave a review this time in hopes that it helps someone else. Let me first say that whenever I call Jim Elsner's office he always suggests reviewing my policies to make sure I'm getting the best coverage and the best rates possible. I don't usually think I have time to review my policies when I call. Who does right? Well, today I had a little time so I called with a non-urgent question about my coverage and I spoke to "Ed." One question led to another and Ed was very patient. No matter how many times I asked "what if we changed this or that?" he took the time to answer and check different options on each of my vehicles. He took the time to help me sort out what was best for my situation. Boy was this call worth it. In my 16 minute phone call I ended up getting my collision deductibles lowered substantially and my comp deductible down to zero. Best of all, my monthly premium increase was less than the cost of a cup of coffee! Of course, everyone's situation is unique. If you need insurance you can't go wrong with Jim Elsner and this State Farm office. I've been with them for many years and they have always been fair, and never pushy. They genuinely care about their clients and do everything they can to help you when you need to buy insurance coverage and when you need to file a claim. And, if you haven't reviewed your auto or other policies in some time, especially since Covid, it's worth doing it now. Insurance variables and human circumstances are always changing and being adjusted so it doesn't hurt to ask questions and get a policy review. You just might be pleasantly surprised too."
Profile photo of Georges Timoh Wah

Georges Timoh Wah

May 28, 2021

5  out of  5 rating by Georges Timoh Wah
"Very good people there"
Profile photo of christina facer

christina facer

December 1, 2020

5  out of  5 rating by christina facer
"Very understanding and cooperative to work with"
Profile photo of Nima Tamang

Nima Tamang

February 21, 2020

1  out of  5 rating by Nima Tamang
Profile photo of John Peters

John Peters

January 5, 2020

5  out of  5 rating by John Peters
"Good service"
Profile photo of Emily Smith

Emily Smith

December 8, 2019

5  out of  5 rating by Emily Smith
"Very welcoming staff and comfortable laid back environment. Receptionist offers coffee, tea, or water while you wait. State farm insurance has been the best yet for carrying my policy. Bundle packages and saving incentives for auto insurance."
Profile photo of michael worona

michael worona

November 7, 2019

5  out of  5 rating by michael worona
"I've been with Elsner for 8 years. This is the longest I've ever gone without feeling the need to shop around."
Profile photo of pryor bobo

pryor bobo

October 16, 2018

5  out of  5 rating by pryor bobo
"Nice place"
Profile photo of Keila Bey

Keila Bey

August 17, 2016

5  out of  5 rating by Keila Bey
"I have always had an excellent experience with everyone in Jim Elsner's office. My clients have used them when we are doing Real Estate transactions and they are happy with the services and service they provide."
Profile photo of Chris Skundrich

Chris Skundrich

July 8, 2014

5  out of  5 rating by Chris Skundrich
"Greatly appreciate the timely manner Jim answers all our questions. Very concientious and genuinely concerned about taking care of people. Wonderful to work with........Five stars"