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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Adam Korhut

August 21, 2025

5  out of  5
rating by Adam Korhut
"The BEST agency around! Jim and his team are responsive, accommodating, and knowledgeable with inquiries and requests. There’s no waiting days on end for a reply, they will get you taken care of quickly and efficiently. I highly recommend the Elsner agency to anyone, especially those that are always on the go or have demanding schedules."
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R R R

August 21, 2025

5  out of  5
rating by R R R
"I just want to give a shout out to the whole crew at Jim Elsners team state farm staff, its a small crew but very dynamic and resourceful, but if I have to pic one staff member, I choose Brother Edward, hes always on the front line, front desk with a bright cheerful smile ready to serve up a harty dose of welcome to state farm! How can I help you leave with the up most of outstanding satisfactory service that all of our State Farm customers trully deserve. Very friendly, a mutitask state farm team player that will go above and beyound the call of duty to get Me answers to My questions and salutions to My insurance claim s, Thanks again Brother Ed, keep up the Good work of serving excellence with a smile and a down to earth friendly sence of humor🤣🤣🤣"
We responded:
"Thank you so much for your kind and detailed review Rai! We're thrilled to hear that Ed and the entire Jim Elsner State Farm team made such a positive impression. Ed truly embodies the spirit of excellent service with his cheerful attitude and dedication. Your recognition means a lot to all of us, and we'll be sure to pass along your compliments to him. We're always here to support you with any insurance needs and look forward to continuing to provide outstanding service. Thanks again for choosing us!"
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Erin Gray

August 20, 2025

5  out of  5
rating by Erin Gray
"Kristen is always so helpful when I have any payment, insurance or rate questions. She is also so friendly and welcoming!"
We responded:
"Thank you so much for your kind words Erin! We're glad to hear that Kristen has been helpful and friendly in addressing your payment, insurance, and rate questions. We appreciate your feedback and look forward to continuing to provide you with excellent service!"
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walter dessin

August 20, 2025

5  out of  5
rating by walter dessin
"Great customer service!!!"
We responded:
"We appreciate your review! We're happy to hear you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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James Kiger

August 19, 2025

5  out of  5
rating by James Kiger
"***UPDATE*** 2 years since the below review and things have only gotten better! Ed is so responsive and is always looking out for my families best interest. If you need a good, caring insurance agent, this is the place for you! Thank you Ed and Jim!!! These guys are great. Always looking out for my coverage and ways to get me the coverage I need at a rate I can afford. I have been with StateFarm since 1987 and they have always out performed my expectations! Highly recommend Jim, Ed, and Kristen!"
We responded:
"Thank you Jim. We appreciate you!"
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Eric R

August 13, 2025

5  out of  5
rating by Eric R
"Edward patiently helped add a vehicle to my insurance plan just prior to closing time. He took his time to make sure I understood the policy and was able to offer a great rate."
We responded:
"Thank you for taking the time to share your thoughts regarding Edward! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Jimmy Elsner

August 12, 2025

5  out of  5
rating by Jimmy Elsner
"Whether it's a tree falling on our car or a rock from the road shattering our windshield - Jim has always walked me though my coverage and my next steps. Great to have someone to reach out to when stuff happens!"
We responded:
"Thank you so much for your kind words Jimmy! It's our priority to make the process as smooth and stress-free as possible. We truly appreciate your trust and look forward to continuing to support you!"
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April Queeley

August 8, 2025

5  out of  5
rating by April Queeley
"Everyone in the office is pleasant to talk too. Very helpful"
We responded:
"Thank you for reviewing our State Farm office April! We are happy to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Roselyne Koakanou

August 8, 2025

5  out of  5
rating by Roselyne Koakanou
"Kristen and Edward went above and beyond to recommend services and explain the different types of coverage"
We responded:
"Hi Roselyne - We appreciate your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Jesse Rose

August 8, 2025

5  out of  5
rating by Jesse Rose
"I have been with State Farm for many years probably close to 20 or more but over the last decade I’ve dealt with Jim Elsner‘s office and I must say they are definitely a “Good Neighbor “ Always offered me my best options, but never casted judgment for whatever options I choose. Definitely always a good vibe! Keep it up ya’ll🤘🏻 I’ve had the pleasure of dealing with Kristen for quite some time in the past and over the last couple years Ed! IMHO thus far, All three have been a great asset to State Farm and the community. I appreciate doing business with them!! Hey Ed that friendly reminder text was EVERYTHING💯🙌🏻Thank you😊 🗳️(⬅️ 🗣️Jim 🎟️ putting one in for Ed!)"
We responded:
"Thank you so much Jesse for your kind words and continued loyalty over the years! We're thrilled to hear that Jim Elsner’s office, along with Kristen and Ed, have consistently provided you with excellent service and a positive experience. Being your "Good Neighbor" is something we take great pride in, and your appreciation truly means a lot to us. We look forward to continuing to serve you and the community for many more years to come! 🤘🏻"
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Innr Pc

August 1, 2025

5  out of  5
rating by Innr Pc
"Hello this is K.G and I'd like to personally thank you Mr. Edward Bates for really taking the extra step in looking out for me. You have went above and beyond any person within an insurance agency I've ever been with and for that I thank you kindly. I would like to give you 5☆ for your remarkable kindness and you extraordinary pleasantries and delivering absolute 💯 great service. You are a winner no matter what. And once again thank you so much for your kindness and great humor. Have a beautiful weekend just like your spirit. God Bless you K.G Thanks guys"
We responded:
"Hi K.G. Thank you for your kind words and 5-star rating! We’re thrilled to hear Edward went above and beyond to assist you. We’ll be sure to share your message with him. We truly appreciate your support and look forward to continuing to serve you."
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JACQUELINE DESSIN

August 1, 2025

5  out of  5
rating by JACQUELINE DESSIN
"Always a pleasure working with Jim and Kristen. Thank you!"
We responded:
"Thank you for taking the time to share your thoughts Jacqueline! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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David Green

July 23, 2025

5  out of  5
rating by David Green
"Service has always been excellent."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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James Chiarchiaro

July 22, 2025

5  out of  5
rating by James Chiarchiaro
"Ed Bates rocks! He straightened me out with a new policy in a very limited amount of time. It was time sensitive, and he understood that it needed to be prioritized. The response from Jim's Elsner's team on any request is extremely fast, always!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Ed was able to assist you promptly and effectively, especially given the time-sensitive nature of your request. At Jim Elsner’s team, we pride ourselves on providing fast and reliable support, and your feedback truly means a lot to us. If you need any further assistance, please don’t hesitate to reach out!"
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Delores Emerson

July 3, 2025

5  out of  5
rating by Delores Emerson
"It's been a pleasure to be a client for Jim Elsner and Ed who always been so pleasant and very professional and always on his job I have no complaints and no worries because he always come through no matter what! Thank you for your services"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Sandy Okum

July 3, 2025

5  out of  5
rating by Sandy Okum
"Ed has been very attentive to our needs, questions, etc. We appreciate all his help especially with our moving needs."
We responded:
"Hi Sandy. Thank you so much for your kind words! We're thrilled to hear that Ed was attentive and helpful throughout your moving process. We appreciate your trust and are here to support you anytime you need."
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Deborah Tillery

July 3, 2025

5  out of  5
rating by Deborah Tillery
"Always professional, When ever I needed a claim there was no hesitation. That staff treats me like a friend 🙂"
We responded:
"Hi Deb. Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Neighbor Rich

July 3, 2025

5  out of  5
rating by Neighbor Rich
"Great agency. Ed, Jim and the team are very helpful with policy details and advice. -Rich"
We responded:
"Thank you, Rich! We’re glad to hear that our team were able to assist you with your policy and provide helpful advice. We appreciate your kind words and look forward to continuing to support your insurance needs!"
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Steve Koropchak

July 1, 2025

5  out of  5
rating by Steve Koropchak
"I have been working with Kristen Giusti at this State Farm Agency, and she has been fantastic to work with and has provided all the information that I needed to switch my insurance provider. I highly recommend speaking to Kristen at Jim Elsner State Farm Insurance Agency."
We responded:
"Thank you so much for your kind words! We're happy to hear that Kristen Giusti provided you with excellent service and helped make your insurance switch smooth and easy. We appreciate your recommendation and look forward to continuing to serve you at the Jim Elsner State Farm Insurance Agency!"
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Ashlee Cassel

June 19, 2025

5  out of  5
rating by Ashlee Cassel
"When you call this office it is the very best experience. I have been with Jim Elsner State Farm for a very long time. Calling the office and having Ed answer is honestly the best thing. He listens..is concerned...handles everything so efficiently and makes you feel so heard regardless of what your needs are. Ed deserves a customer service reward. He is just the best ..I have called him over the years for so many reasons and every experience is the very best. Thank you Ed!"
We responded:
"Thank you so much for your kind words! We truly appreciate you taking the time to share your experience with us. It’s wonderful to hear that Ed has consistently provided you with exceptional service over the years. At Jim Elsner State Farm, we strive to ensure that our clients feel heard and supported, and it's clear that Ed embodies those values. We’ll be sure to pass along your compliments to him; he truly deserves the recognition!"
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Brian Newsome

April 9, 2025

5  out of  5
rating by Brian Newsome
"If you’re looking for a team of seasoned insurance professionals to help you get the best coverage for your needs, look no further. Great service, even better people!"
We responded:
"Hi Brian. Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
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Andy Sparks

March 26, 2025

5  out of  5
rating by Andy Sparks
"Professional, great communication, efficient service. Very happy with the office."
We responded:
"Thank you for your review Andy! We're glad to hear you appreciated our professionalism and communication. Your satisfaction means a lot to us, and we look forward to assisting you again in the future!"
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Delores Roberts

May 2, 2024

5  out of  5
rating by Delores Roberts
"I have been with Jim and his staff (Ed & Kristen) for approximately 4 years. My other State Farm rep retired. I have found them to be most helpful and answers any questions I have on my policies. I recommend this State Farm Office."
We responded:
"Hi Delores. Thank you for being a valued customer for the past 4 years! I'm happy to hear that Ed and Kristen have been helpful in answering your questions and providing excellent service. We truly appreciate your recommendation and look forward to continuing to serve you in the future!"
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Bonnie Maulfair

May 1, 2024

5  out of  5
rating by Bonnie Maulfair
"We been dealing with you for awhile now. I'm glad one of your employees named Ed Bates told us about you and not only that but he was so awesome the one time he brought us are insurance cards to our home because my fiance was in a car accident and he couldn't drive that was so kind of him, and everytime I had a question he was always their to get back to me. So your lucky to have Ed Bates as your employer!! Thank you for being our insurance company 🙂"
We responded:
"Hi Bonnie! - Appreciate you letting us know about your customer service experience with Ed! "
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Joe Larkin

April 20, 2024

5  out of  5
rating by Joe Larkin
"I had been investigating best insurance plans with better rates than my prior insurer. After my research I decided to switch to State Farm. Very good plan with good rates and Jim has been excellent. I appreciate the customer care, it’s important to me."
We responded:
"Hi Joe - Thank you for the feedback! We appreciate you switching your home and auto insurance to State Farm. "